All returns are subject to a 6% restocking fee. It is the purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. In some instances, we may be able to provide the consumer with a discounted return label. Any item that is returned having been installed, used or altered, will be returned to the purchaser at their expense.
Returns must be received within 60 days of the delivery date, unused, and in their original packaging. Online returns without a valid RA will be refused and will not be accepted by our receiving department. Military addresses, we do not ship outside of the 50 United States.Īll online returns must be assigned a Return Authorization (RA) number by a Rack Warehouse staff member prior to returning. Shipping to APO/FPO Military Addresses is limited to the following brands: Thule, Yakima, Malone and Saris.
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Mail, our free Ground Shipping program does not apply to U.S. All damaged shipments and missing packages must be reported within 30 days of delivery.īecause the U.S. Hawaii and Alaska customers must choose 2nd Day Air as their shipping method. Our Free Ground Shipping Program excludes Alaska and Hawaii. We do not ship to Hotels, or freight forwarding companies. We do not offer expedited shipping on Aries, Hauler, Vantech, Rhino Rack, System One, RockyMounts, Malone Trailers or BackRack. Vantech is currently experiencing 8-10 day shipping delays due to the Covid-19 situation in New York City.
Cargo boxes, Hauler, Rhino Rack, BackRack, RockyMounts, and Malone Trailer products may experience a 2-4 day shipping delay. The day a package is picked up is not counted as one of the delivery days. Ground Packages may be delivered on Saturday in some areas. A direct signature is required on all expedited orders and orders that exceed $499. Since Saturday is not considered a business day, expedited packages are not shipped or delivered on Saturday. Example: Orders received on Friday will ship on Monday. Coupon Codes do not apply to Awesome Deals!, reboxed items or during sale periods.Īlthough it is not always possible, we'll try our hardest to ship all orders by the end of the next business day (excluding Vantech, Rhino Rack, RockyMounts and BackRack). All orders are shipped via FedEx or USPS. Our Free Ground Shipping offer excludes Cargo Boxes, designated Luggage Baskets, BackRack Window Guards and System One Utility Rack Products. Oversize shipping fees will be clearly displayed and will be added to the price of oversize items in your shopping cart. Free Ground Shipping on purchases over $99 applies to the following brands: BackRack, Front Runner, Hauler, Inno, Malone, Rhino-Rack, RinseKit, Rocky Mounts, Saris, Thule, TracRac, Vantech and Yakima. Due to their weight and size, some construction racks, and trailers must be ordered and shipped via FedEx Ground Service only. Credit card processing is conducted internally after your order has been reviewed for accuracy. If there is a problem with your order, you will be immediately notified by telephone or email. Your order will be reviewed for accuracy and processed upon receipt. I am thoroughly impressed with your customer service ! The fact that they would look at each order and details before shipping it is amazing! "I recently placed a order on line, and your company called me because the manufacturer recommended a different size Bar for the roof racks that I purchased. "These guy are great to work with, ready to answer a question, and very quick delivery.
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